Introduction to Environmental Health and Risk Assessment Essay

Asbestos is viewed as a Public wellbeing peril. As such there have been various logical estimates received to deal with this hazard to natural wellbeing and security. In this conversation the creator would propel that the most ideal approach to oversee asbestos is by applying the asbestos code intended for that specific area. It is accepted to be sheltered since it is a code which has been investigated preceding its plan and huge numbers of the significant hazard factors were thought of. It follows unmistakable aides, for example, ‘elimination/evacuation (generally liked); segregation/walled in area/fixing; designing controls; safe work rehearses (managerial controls); individual defensive hardware (PPE) (Asbestos control measures, 2010). In accordance with this undertaking the hazard the board intend to be embraced is the end and evacuation alternative which would be talked about in more detail. Legitimization for the choice In request to legitimize why it is accepted that the disposal and evacuation alternative is the best under any conditions to mange asbestos chances ,the peruser must comprehend what it truly does. First the evacuation must be led by a confirmed preservationist who is educated in the training and would direct the procedure as indicated by the natural heath and security code relating to that strategy. Along these lines, it prohibits the invasion of a fledgling endeavor the hazard the board method. Asbestos is an intense natural risk as such any endeavors at control must be logically checked. As was recently referenced these are logical mediations which are executed following quite a while of all around assessed research, ‘environmental information, network wellbeing concerns and wellbeing result data†¦Ã¢â‚¬ ¦. nvironmental information are explored to decide if individuals in the network may be presented to unsafe materials from the NPL office. ’ (ATSDR, 2009). The evacuation limits are deliberately characterized; security signs and fitting showcases are raised for people in general to perceive that the earth is being focused for asbestos expulsion. This secures the network during the procedure since they would not enter the hazardous limit zones. It is all out enlightenment. Other than; the electrical hardware are expelled and all machines which are utilized to give electrical force must be killed. These add to the asbestos chance when end and evacuation are finished. It can't be overemphasized this guarantees total disposal and security after the procedure is finished. Henceforth, here is the support this is the best choice for expelling both friable and non friable asbestos. It is energetically suggested as a hazard the executives gadget. In what capacity will end and expulsion give a more prominent measure of assurance from the characteristic dangers related with Asbestos? Clearly, it is illumination of the hazard itself. It resembles leading a main driver examination whereby the establishment of the factor is improved to guarantee that is has been crushed totally. Confinement/fenced in area/fixing; designing controls; safe work rehearses (authoritative controls); individual defensive gear (PPE) (Asbestos control measures, 2010) are on the whole palliative measures. These don't stand the trial of time since they act basically as control measures. There is still asbestos in the environment. Of significant centrality is that the impacts of asbestos don't show right away. It takes years. During that time nobody knows how viable these control measure may be. There will never be a certain method of assessing their actual viability until a whole network turns out to be sick from this presentation which should be controlled. In this manner, it is the author’s conviction that the most ideal approaches to maintain a strategic distance from any inclined impacts and give ideal wellbeing is by disposal and expulsion. An Outline of the chose strategy used to assess consequences of the alternative picked to actualize Asbestos hazard the executives. The execution task in itself offers a procedure of assessment which is to decide the nearness of asbestos noticeable all around after the end procedure has been finished. This is a logical assessment. There are for the most part three sorts of asbestos. Preceding the end methodology the preservationist would have assessed the sorts to decide if it was white (chsorile); blue (crocidolite) or earthy colored (amosite). The Environmental Protective Agency (EPA) has formulated a logical technique to assess asbestos evacuation. It has been explored and seen as a suitable estimating instrument. This involves the selection of an elective test which will assess the evacuation system used to decide how viable it was in evaluating how much asbestos was truly expelled. Accurately, it endeavors to expel a few kinds of asbestos held in structures. The inside of the structure is wet, and afterward crushed without barring whatever different sorts of asbestos might be available. Enough water is applied to trap any asbestos which may have gotten away from the underlying reatment. This activity is checked and the measure of asbestos present in the air is assessed. It is normally tried against a formerly led light treatment. (U. S Environmental Protection Agency. Asbestos Project Plan, 2010) This is an attainable method of assessing the consequences of a formerly directed asbestos evacuation work out. The naturalists can likewise re-measure the asbestos content deductively. Nonetheless, this technique even assesses the particular instrument utilized and just not the level of substances evacuated.

Essay on Shelleys Frankenstein and Miltons Paradise Lost

Shelley's Frankenstein and Milton's Paradise Lost  â â â Even upon first look, Mary Shelley's Frankenstein and John Milton's Paradise Lost appear to have a perplexing relationship, which is detectable just in portions at a time.â Frankenstein is Mary Shelley's response to John Milton's epic sonnet, where he composed the Creation fantasy as we see it today.â His portrayals of Adam and Eve and the associations of Satan and God and the approaching Fall appear to have nearly taken a Biblical extent by themselves.â By the time that Mary Shelley read Paradise Lost, it was in reality a robust in the ordinance of English Literature, so it ought not come as an astonishment to the peruser the it should have such a huge impact in her development of the Frankenstein legend, which has become an original phantom story on its own.â What makes every one of these accounts so captivating to the peruser is the writer/writers' inborn capacity to utilize a definitive battle - that among God and Satan (or Good and Evil) - which thusly inclu des the peruser in a most close to home manner.â The characters in Paradise Lost, which is sequentially first, and Frankenstein, appear to show up again and again as parts of themselves and other characters.â The embodiment of these characters is on a superficial level generally insipid, yet when parts of Satan begin to enter Man and they reconfigure one another, the intrigue gets quickly.  â â â Shelley's utilization of these characters is radically unique in relation to that of Milton.â Mary Shelley was a result of the nineteenth Century, when Romanticism, the Gothic Esthetic, and Science took the front line of Western Culture.â Milton's time was extraordinary: there was little secularization, and strict change was wherever as the Protestant ... ...2. Elledge, Scott, ed. Heaven Lost. By John Milton. 1674. New York: Norton, 1993. Fish, Stanley. Revelation as Form in Paradise Lost. Elledge 526-36. Ide, Richard S. On the Uses of Elizabethan Drama: The Revaluation of Epic in Paradise Lost. Milton Studies 17 (1983): 121-37. Martindale, Charles. John Milton and the Transformation of Ancient Epic. London: Croom Helm, 1986. Mellor, Anne K. Mary Shelley. Her Life, her Fiction, her Monsters. Methuen. New York, London, 1988. Milton, John. Heaven Lost. Elledge 3-304. Shawcross, John T. The Hero of Paradise Lost One More Time. Patrick and Sundell 137-47. Shelley, Mary. Frankenstein or the Modern Prometheus. Altered with an Introduction and notes by Maurice Hindle. Penguin books, 1992 Steadman, John M. Milton's Biblical and Classical Imagery. Pittsburgh: Duquesne UP, 1984. Â

Incoming Students Universities Represented COLUMBIA UNIVERSITY - SIPA Admissions Blog

Incoming Students Universities Represented COLUMBIA UNIVERSITY - SIPA Admissions Blog I have been crunching a lot of numbers lately and I thought it might be interesting to post a list of the universities/colleges our incoming MIA, MPA, and MPA-DP students attended.   In total, the applicants for fall 2009 obtained their undergraduate degree from 887 different universities/colleges. This number only includes the university where the degree was obtained if we include universities where students took additional classes (i.e. semesters abroad or graduate degrees) the list balloons up to well over 1,000.   The following are just the universities/colleges attended by those new students joining us this fall.   This list does not include every single incoming student, some students attended the same school and I tried to weed out the duplicate records. If you see your current school or Alma mater on the list, maybe you will have company next year.   If not, we love to see our list grow! Al Akhawayn University Allegheny College American University American University of Cairo Ateneo de Manila University Augustana College Rock Island Austin College Barnard College Baruch College CUNY Baylor University Beijing Foreign Studies Univ Beijing Inst of P T Beijing Inst of Technology Beijing Normal University Berklee College of Music Bilkent University Boston College Boston University Bowdoin College Brandeis University Brigham Young University Brock University Brown University Bryn Mawr College Cambridge University Capital University Carnegie-Mellon University Catholic University of Chile Catholic University of Cordoba Catholic University of Louvain Catholic University of Rio de Janiero Central State University Oklahoma Central University College Centre College Centro Inversitgacion Docencia Chuo University City College of New York (CCNY) CUNY Colgate University Coll Wooster College of William and Mary Colorado College Colorado State University Columbia College NY Communication University of China Concordia College Moorhead Mn Concordia University Sr Gw Connecticut College Cornell University CW Post Center LIU Davidson College Drake University Duquesne University Earlham College East China Normal University Ecole Super Sciences Econ/Comm Economic Sciences Business School ETEA Emory University Ewha Womans University (Korea) Facultes Univ St. Louis FIB Centro Universitario da Bahia Fordham University Franklin Marshall College George Washington University Georgetown University Georgia State University Georgian Technical University Gonzaga University Gordon College Goshen College Graceland College Hamline University Hampton University Handong Global University Hankuk University of   Foreign Studies Harvard College Haverford College HEC School of Management Hitotsubashi University Hofstra University Houghton College Howard University Hunter College CUNY Imperial College Inst Tech Aut de Mexico (ITAM) Inst Tech de Est Sup-Monterrey Institut dEtudes Politiques de Paris Institute of Management and Marketing International Christian University Jawaharlal Nehru Tech Univ John Cabot University Johns Hopkins University Keio University Kerala Agricultural University Kiev, University of King Saud University Kings College London Kuban State University Kyoto University Kyung Hee University La Sorbonne Lahore University of   Mgmnt Science Lehigh University London School of Economics London School of Economics (LSE) Louis Pasteur University Louisiana State Univ Baton Rouge Loyola University LUISS Guido Carli University Lycee Henri IV Lycee Janson de Sailly, Prep School Macalester College Makerere University Marmara University Massachusetts Inst of Tech McGill University McMaster University Miami University Michigan State University Middle East Technical Univ Middlebury College Montclair State University Morehouse College Moscow State University Mount Holyoke College National Chengchi University National Taiwan University National/Capodistian Univ New York University North China University of   Technology Northeastern University Northwest Missouri St Univ Northwestern University NUST Business School (NBS) Oberlin College Ochanomizu University Oklahoma State University Oxford University Pacific University Peking University Pennsylvania State University Peoples University of China Pitzer College Point Loma Nazrene C Pontifica Univ Catolica do Rio Pontificia University Javeriana Princeton University Queens University Rice University Ritsumeikan Asia Pacific University Rutgers University Salisbury University San Diego State University San Jose State University School of Orient Africa Seoul National University Shanghai International Studies University Shanghai Maritime University Shanghai University Shanghai University of   Finance Eco Sichuan Internat Studies U Singapore Management Univ Smith College Soka University Soochow University Sophia University St. Andrews University St. Lawrence University St. Xaviers College Mumbai Stanford University Stella Maris College Stonehill College Sun Yat-Sen University SUNY Binghamton SUNY College Potsdam SUNY Stony Brook Swarthmore College Syracuse University Tambov State University Tashkent State Institute of Oriental Stu The Catholic University of America The Johns Hopkins University Tokyo Inst of Tech Tokyo University Touro College (International campus) Trinity College Hartford Trinity College University of Dublin Tsinghua University Tufts University Tulane University Tuskegee University UMIST Univ Calif Los Angeles Univ Calif San Diego Univ Colorado Denver Univ Externado de Colombia Univ Federal do Rio Grande Univ Mass Amherst UNIVERSIDAD CATOLICA ANDRES BELLO Universidad de los Andes Universidad del Pacifico Universidad Externado de Colombia Universidad Iberoamericana Universidad Iberoamericana Universidad Pontif Comillas Universita degli Studi di Torino Universita Luiss Guido Carli Université Bordeaux 3 M. de Montaigne Universite of Paris IX-Dauphine Universiteit of Amsterdam University Autonoma Madrid University of Ankara University of Arizona University of Arkansas University of Athens University of Auckland University of Bergen University of Bonn University of Bridgeport University of Buenos Aires University of California Berkeley University of California Davis University of California San Diego University of California Santa Barbara University of California Santa Cruz University of Calornia Irvine University of Cape Town University of Chicago University of Chile University of Colorado Boulder University of Edinburgh University of Engineering Technology University of Georgia University of Ghana University of Ibadan University of Illinois Urbana University of Indonesia University of Intl Business Economics University of Kansas University of Leeds University of Lima University of London University of Manchester University of Maryland College Park University of Massachusetts Amherst University of Miami University of Michigan Ann Arbor University of Monterrey University of Navarra University of Nebraska Omaha University of New Hampshire Durham University of North Carolina Chapel Hill University of North Texas Denton University of Notre Dame University of Oklahoma University of Otago University of Paris 1 Pantheon Srbn University of Pennsylvania University of Piraeus University of Pittsburgh University of Pompeu Fabra University of Pune University of Rochester University of Science and Technology UST University of South Carolina Columbia University of Strathclyde University of Sussex University of Sydney University of Tennessee Martin University of Texas at Dallas University of Texas Austin University of the Philippines University of the Punjab University of Tokyo University of Toronto University of Utah University of Vermont University of Victoria University of Virginia University of Warwick University of Washington University of Waterloo University of Western Ontario University of Wisconsin University of Zurich Uppsala University US Military Academy West Point Vassar College Waseda University Washington University Wayland Baptist Univ Wellesley College Wesleyan University Western Washington University Wheaton College IL Wheaton College MA Whittier College Wilfrid Laurier University Williams College Wirtschaftsuniversitat Vienna Witten/Herdecke University Yale University Yerevan State Linguistic University Yeshiva University New York Yonsei University

How Nature And Nurture Affect Human Development - 1203 Words

In this essay I will be talking about development and learning and many other things. Nature comes from biological factors, so this allows an individual to grow and develop through learning, although some factors do come under environmental. So nature and nurture does play similar roles within and against each other. Nature comes from birth and nurture at the same time does not come from birth as nurture does not inherit genes. Nurture is environmental factors. Despite everyone living in the same environment nurture does influence human development so this is about their brain development. Nature is defined by genes, this influences who we are. It is also defined by many other ways such as physical appearance to our physical†¦show more content†¦Intelligence is a trait influenced by both genetic and environmental factors so it is from birth. This means intelligence comes from our genes, known as chromosomes. When we are born, we are born with some intelligence within ourselves and it then developed the stages as we grow, so for example as we grow we know what is going on in the environment and this then helps us gain more intelligence to develop. According to my studies, intelligence is determined by genetics and also environmental factors such as premature birth, mental illnesses, education, nutrition, diseases, drug and alcohol abuse has an effect of influence towards an individual’s IQ. Even though some twins have the same inherited genes, they have different personalities within each other. Twins are developed from the same fertilized egg, they have the same inherited genes, but it is the environmental factors that cause a different personality due to the environmental surroundings outside, religion and culture. From my research I have also found out that there is more theories in the 1980s and 1990s regarding the intelligence and IQ. According to my studies sex refers to the biological factors. Gender roles are important in the cultural and in the society. This is because how male and females interact with each other. Some culture has restrictions how they should talk with the opposite gender and how they should interact with the older members ofShow MoreRelatedThe Evolutionary Factors That Have Shaped The Genetics That We Inherit From Our Parents1049 Words   |  5 PagesINTRODUCTION NATURE This refers to all the evolutionary factors that have that have shaped the genetics that we inherit from our parents. Nature determine the range of our human potential.Naturists believe that the knowledge humans have about the world is innate. Therefore human development is determined by heredity. NURTURE This has to deal with our environment; it refers to all the environmental factors that have influenced us since we began to grow. Nurture affects the way our human potential isRead MoreRelationship Between Nature And Nurture1262 Words   |  6 PagesCompare and contrast how these perspectives would explain the relationship between nature and nurture in the psychological development of humans. Nurture versus nature is a common argument on how people psychologically develop. Although some support that innate characteristics are the crucial factor towards how people mentally advance, the environment we live in and the people we are surrounded by does play a significant role in how we progress. Aspects of nature and nurture are observed in eachRead MoreEssay on Human Development: Nature vs. Nurture1393 Words   |  6 PagesThe nature versus nurture debate is an old issue within the field of psychology. â€Å"The nature-nurture issue is a perennial one that has resurfaced in current psychiatry as a series of debates on the role that genes (DNA) and environments play in the etiology and pathophysiology of mental disorders† (Schaffner) The debate is essentially about what is inherited (nature) and what is experienced by environmental factors (nurture) and how they affect human development. Naturally, the nature versusRead MoreThe Effects of Nature or Nurture on Early Human Development Essay977 Words   |  4 PagesHuman development is a very complex process – from conception to death. There has been a long debate on whether human development is determined by nature or nurture. If their growths were all guided by nature only, they would all be born with a mind of â€Å"blank slate†. This means that they do not have any inborn ability to do anything when they are born. On the other hand, if their growth was determined by nurture only, it would mean that they were fully equipped with all the skills they need inRead MoreDevelopment Across the Life Span: Nature Versus Nurture Essay examples1666 Words   |  7 PagesDevelopment Across the Life Span: Nature versus Nurture Barry University What is Nature versus Nurture? Development across the lifespan is one of the most interesting areas of psychology. The word development refers to human development which can be defined as â€Å"the scientific study of changes that occur in people as they age from conception until death.† (Ciccarelli, amp; White, 2009)Psychologists study this developmental change over time through several different methods. The book highlightsRead MoreNature vs Nurture: Do Genes Or Environment Matter More? Essay936 Words   |  4 Pagesbeen an on-going debate between nature and nurture. T.H. White, author of The Once and Future King, explores the debate through many of the book’s characters. The issue clearly appears in the relationship of Queen Morgause and her sons, the Orkney brothers. The debate caused people to pick a side, to pick nature over nurture, or nurture over nature. However, it does not have to be one or the other. Nature and nurture work together to determine who we are. Nature does not simply determine our physicalRead MoreA Research Study On Identical Twins1723 Words   |  7 Pages(Lewsi). They were very alike in their taste even without growing up with each other, which depended on their genes. The article only mentioned that one of them preferred to talk about a topic while the other one prefered writing, which can be based on how they grew up (Lewsi). It would makes sense if the one who prefered oral presentations grew up in a school with a lot of oral presentations. It is obvious that twins are going to turn out to be similar in their social interactions because of their geneticRead MoreThe Effect Of Environmental And Genetics On The Development Of A Person1000 Words   |  4 Pagesarguments in the history of psychology is the debate of whether or not ones environment or genetic background plays more of a role in the development of a person. Both nature and nurture have been proven to play an important role in one’s development. Natu re is what we think of as pre-wiring and is influenced by genetic inheritance and other biological factors. Nurture is generally taken as the influence of external factors after conception e.g. the product of exposure, experience and learning on an individualRead MoreNature Vs. Nurture Essay1612 Words   |  7 PagesNature vs. Nurture Essay Throughout many years, scientists have been debating about whether nature or nurture is the driving force that shapes a person’s cognitive abilities and personal traits. Before the ongoing debate can be explained, it is necessary to understand what nature and nurture actually are. Nature is loosely defined as the genetics one inherits and tendencies that influence development. Many things in an individual are hereditary, for instance; gender, disease, height, eye color,Read MoreEssay on The Role of Nature vs Nurture632 Words   |  3 PagesThe Role of Nature vs Nurture We used to think our fate was in our stars. Now, we know, in large part, that our fate is in our genes. ---James Watson While social research has been steady and ongoing, our biological knowledge has advanced disproportionately in recent times. As we discover more about the role of genes in pre-determining who we are, the nature versus nurture debate seems headed for a tilt of the biological over the environmental. Nature, or our biological aspect, does

Discrimination Against People with HIV AIDS - Free Essay Example

Sample details Pages: 2 Words: 458 Downloads: 5 Date added: 2019/04/01 Category Society Essay Level High school Tags: Discrimination Essay Did you like this example? Ever since the discovery of HIV and AIDS, social responses of fear, ignorance, stigma and discrimination have accompanied the epidemic. From the spread of all the negative reactions to HIV and AIDS it fuels prejudice, anxiety, and even hate towards the groups associated with the disease. HIV and AIDS are as much about social occurrences as they are about medical concerns. All over the world HIV/AIDS has shown itself capable of triggering responses of compassion, solidarity and support to their families and communities. But the disease is also associated with repression as their families; loved ones and communities have rejected individuals affected by HIV. Ignorance is the biggest factor in stigma and discrimination because people living with HIV/AIDS suffer not only physically from the virus, but also mentally and socially by the thoughts and actions of others due to the populations general fear of the illness and those inflicted with it. Mentally, patients that contract HIV/AIDS are too scared to get checked or provide medical assistance to themselves due to the fear of being discriminated against, and a lack of general knowledge of HIV and AIDS as well as a fear of the sickness from the population increases stigma and discrimination. Don’t waste time! Our writers will create an original "Discrimination Against People with HIV AIDS" essay for you Create order In order for something to have total social control there needs to be stigma. Stigma can be used to marginalize, exclude and exercise power over individuals who show certain characteristics. Social groups such as, homosexuals, drug users, and sex workers, may have been there since before HIV/AIDS, the disease has given more of a stigma against them. By blaming certain individuals or groups, society acts like it has no responsibility to care for and look out for these populations. This is seen not only in the manner in which outsider groups are often blamed for bringing HIV into a country, but also in how such groups are denied access to the services and treatment they need. In Susan Sontags, AIDS and Its Metaphors, she writes, The illness flushes out an identity that might have remained hidden from neighbors, job-mates, family, friends. It also confirms an identity severely affected in the beginning, homosexual men, had been a creator of community as well as an experience that isolates the ill and exposes them to harassment and persecution. From this she explains how one marginalized group, homosexual men, has been the most affected by the stigma of this disease and they are victims of the ignorance of others. Sontag also perfectly shows how this illness could inadvertently reveal someone who is a homosexual who most likely did not want others to know or even lead others to believe that a man who has contracted HIV/AIDS could be homosexual when in fact he could not be.

The Importance of Phantom of the Opera Essay Topics

The Importance of Phantom of the Opera Essay Topics Also seen Ramin who's wonderful. He is not really a singer. On the flip side, it is likewise the sort of song that would reveal if a singer leans towards the lyric soprano route. The song Think of Me is among the most memorable songs of the film. It's still what made POTO the timeless musical it is today. The Hollywood edition of the hit musical is forecast to deviate a bit from the material. The whole cast was amazing in how they could convey emotion through each one of the larger-than-life songs. Keep yourself abreast with the most recent updates regarding your favourite musicals. Life After Phantom of the Opera Essay Topics However, Christine sympathizes with Erik and makes the decision to sing for him one final time as a way of saying goodbye. On the other hand, she shared a different kind of bond with Raoul because of their childhood upbringing. On the flip side, mirrors were present to demonstrate truth. He has lots of power in his voice along with some exact soothing tones. To prove he isn't the only damaged soul within the room. The Persian manages to discover a release switch and the 2 men escape, only to discover that Erik's wine cellar is full of a significant quantity of gun powder. This facet of an imaginary character provides the viewer the anxiety of what things to unfold. Meg only prodded her knowing the type of talent she is able to deliver. But on the flip side, he's just another vulnerable character provided with the incorrect choices and circumstances in life. He is powerful up on stage and allow you to get a magic and distinctive moment. The New Angle On Phantom of the Opera Essay Topics Just Released The Word file provides unlimited customizing options so you can teach in the most effective manner possible. Length will vary based on format viewed. Updates would then be sent directly to your inbox. This playlist could have been on your mp3 player. Get the updates right to your inbox. There are various kinds of voices. She is the sole person who knew the Phantom's roots. And it is going to be their only means to the Phantom's lair. The Phantom, on the flip side, isn't familiar. The voice states it has made Christine a star. These settings receive a multi-dimensional shape, due to production designer Anthony Pratt. This kind of expressive voice. Christine grabbed the chance to unmask the Phantom. She begins to cry as well. She is young and beautiful, so she must be good. She admits she is afraid of the Phantom and tells Raoul he will never stop trying to recapture her. If You Read Nothing Else Today, Read This Report on Phantom of the Opera Essay Topics Its makers would be let down. However beautiful you're, you won't always find individuals to appreciate you. In addition, it highlights the demand for each and every human to be loved. And still wind up wanting more. He discovers they do, actually, share reciprocal love, and the both of them thus choose to turn into secret fiances for the brief time they've left together. But, they also cover a lot of the other issues unique to the work and to the world these days. It has to have become the cream foundation used. Compare and contrast the 2 men who wish to marry her.

Puma for Dongguan Surpassing Co.Ltd - myassignmenthelp.com

Question: Discuss about thePuma for Dongguan Surpassing Co.Ltd. Answer: Introduction; statement of the problem and objectives PUMA is a German-based multinational company dealing with athletic wear and casual footwear. Puma was founded in 1948 by Rudolf Dassler (Palepu et al., 2007). In the last thirty years, the production of sports shoes has experienced tremendous changes in many aspects in America and Europe. One of the major aspects was the increase in the production cost (Passerini, 2014). For this reason, many companies ought to find ways to reduce the production cost. In this regard, companies relocated their factories to other countries in Asia such as China where both cheap labor and cheap raw materials are available. PUMA, in its wisdom, began to subcontract small companies such as Dongguan Surpassing Shoe Co. Ltd. An investigation which was conducted by China Labor Watch (CLW) revealed a devastating report on PUMAs conduct at Dongguan Surpassing Shoe Co. Ltd. The company employs six thousand workers on a normal season work period and ten thousand workers during a high season. This report came after PUMA was found to have the same problems at its other supplier in Taiway Sports, Inc. It was disappointing to note that PUMA took corrective measures at Taiway Sports, Inc. and forgot its other suppliers. Some of the destructive findings at Dongguan Surpassing Shoe Co. Ltd included excessive overtime where workers were forced to work over twelve hours all days of the week, poor pay of sixty-four cents per hour, excessive fines for refusal to work overtime, poor dormitory condition, unhygienic food, and poor disposal mechanisms where glue and paint are released into the sewer. This problem is a reflection of the whole face of PUMAs suppliers general condition. It is important that PUMA focuses its priority on ethical functionalities. The objectives of this paper are to: Establish reasons for devastating ethical conduct at PUMA. Provide ways where work and living conditions of workers can be improved. Determine the legal working hours in China as per international standards. Provide ways that PUMA can engage in corporate social responsibility to redeem its image. Develop a sufficient program that can be able to help in balancing workers schedule. Literature review As per (D'heur, 2015), in the societal aspect, the topic of value creation has been a topic of discussion whenever a company is faced with a scandal such as poor working conditions. It is extremely intriguing that the reaction of a company in such as scandal is the immediate utterances of the companys side of conducts. This is devoid of solving the underlying problems. Regardless of most companies interest in sustainability, there are usually slow to act on issues claiming that most issues are beyond their corporate control. In his bid to have responsibility across supply chain PUMAs CEO Jochen Zeitz, introduced that concept of product, environment, supply chain, and the society (Jain, 2004). This is where the company assumes the responsibility for the collection of raw materials up to when the goods reach the consumer. Recently, the sports ware company PUMA has developed sustainability platform dubbed as PUMA vision. This is in the view that the company will improve at overall operational processes both externally and internally by taking into account the social, economic and environmental conditions. According to (Willard and Hitchcock, 2015), as much as such sustainability measures have cost PUMA to dig deep in into their accounts, its customer base has increased rapidly. PUMA made a resolution, that in the coming years, half of its international collection will be produced reflecting the international sustainability standards. This implies that most of PUMAs product will be produced using sustainable materials such as recycled polyesters and also in ensuring that its suppliers use sustainable products as well (OECD, 2001). This commitment was largely welcomed since it will put more companies under pressure to do the same. Kuhn, (2011) puts it clear that, before the arrival of sports shoes companies arrive in Asian countries such as China, the shoe industry was state-owned companies which produced for the local market. After China opened up its market in 1984, there was an influx of shoemaking industry in Taiwan and Hong Kong. For this reason, China is currently the world largest shoe producer, thus shoe making multinational companies seek partnership in China for subcontracting (United Nations Conference on Trade and Development, 2005). The fact that there are many multinationals in China for shoemaking, poor conditions for work are imminent because, multinationals such as PUMA, dictate the pay rates and work conditions which are accepted or a subcontractor lose a contract. Methodology Almost all factories in China are located in southern China, where most workers are from the rural areas who come to urban areas to look for money. This implies that most workers are composed of young men and women aged seventeen to thirty years. These people have a low level of education hence are unaware of their rights as workers. The paper will put interviews as one of the methods of collecting data to get correct information. Also, the fact that the level of education of the workers who will be the main respondents is low, one on one interaction will be important. The interview will be conducted between June and July when working low season so as to find more respondents. Questions to be asked in the interview will include, the working hours, safety and health issues and their knowledge of trade unions. To get the gist of the real issues as pointed out by China Labor Watch (CLW), observation will be used. One of the areas to be observed will be the dormitories to establish the living conditions. Also, the food at the canteen will also be observed in order to establish the hygiene of the food. Since the element of mistrust must be present, questionnaires will be used, with assistance. This is because as much as their jobs are hard, they do not want to lose them. The same questions asked on interviews will be applied in the questionnaire so as to collect more data. Conclusion According to PUMAs core values, workers are supposed to be treated with dignity and value. However, this is not reflected with the Chinese workers. Being such a big multinational company, PUMA should ensure that it makes necessary that rights of workers are respected. Shoe companies should accept their social responsibility and ensure that the social status and the environmental ethical standards are upheld. In addition, the labor authorities in China should be responsible for the welfare of Chinese workers. Timeline ITEM ACTIVITY Week 1 Concept paper writing Week 2 Proposal writing Week 3 Data collection Week 4 First draft of the paper Week 5 Final draft of the paper Week 6 submission References Beal, B. (2013).Corporate Social Responsibility: Definition, Core Issues, and Recent Developments. SAGE Publications, p.2. Chinalaborwatch.org. (2017).Pumas Failure in CSR: Suppliers Critical Conditions. [online] Available at: https://www.chinalaborwatch.org/report/21 [Accessed 7 Oct. 2017]. D'heur, M. (2015).Sustainable Value Chain Management: Delivering Sustainability Through the Core Business. Springer, p.95. Jain, R. (2004). Corruption-free Sustainable Development: Challenges and Strategies for Good Governance. Mittal Publications, p.257. Kuhn, R. (2011).How China's Leaders Think: The Inside Story of China's Past, Current and Future Leaders. John Wiley Sons. Palepu, K., Bernard, V., Healy, P. and Peek, E. (2007).Business Analysis and Valuation: Text and Cases. Cengage Learning EMEA, p.318. Passerini, K. (2014).Information technology for small business. [Place of publication not identified]: Springer, p.98. Sustainable Development Critical Issues: Critical Issues. (2001). OECD Publishing, p.120. TNCs and the removal of textiles and clothing quotas. (2005). New York: United Nations, p.11. Willard, M. and Hitchcock, D. (2015).The Business Guide to Sustainability: Practical Strategies and Tools for Organizations. Routledge, p.236.a

s Sexuality

Women’s Sexuality The lecturer, Shannen Farell, from the Sonoma County Health Department, made a lot of good comments about women’s sexuality. Her main focus wasn’t really about women in general, I think. It was more focused one the younger teenagers and adults, middle school-aged girls, mostly. One major topic was about the way these girls were dressing in school these days compared to in the past. These 12-13 year old girls make themselves look like they’re 18 with the revealing and provocative clothes they wear. I notice now when I pick up my brother and sister from their middle school, the girls look really smutty. I thought back to when I was in middle school. Everyone was pretty much covered up. Of course, I’m judging them and who knew, it shocked me to know these girls were giving oral sex, at that age? These kids are learning these way too fast. I barely even heard about kissing in my school, and this wasn’t too long ago. Shannen also talked about how the media sexualizes women. Lately, and in the last couple of years, I think MTV especially, has sexualized us all. Everyone wants to be hot and sexy. MTV portrays a lot of sex and drugs in their videos. Kids should not be able to have access to these things. Even reality shows are showing people having sex(mainly college kids) What is that saying to kids about college? Children are also watching very adult sitcoms with a lot of sexually suggestive comments. I think everything on television these days have some kind of sex in them. The adults need to wake up and start taking away these things from kids or at least limit or screen the content. They need to know what their kids are up to and that every little thing they see or hear is going to shape them.... 's Sexuality Free Essays on Women\'s Sexuality Women’s Sexuality The lecturer, Shannen Farell, from the Sonoma County Health Department, made a lot of good comments about women’s sexuality. Her main focus wasn’t really about women in general, I think. It was more focused one the younger teenagers and adults, middle school-aged girls, mostly. One major topic was about the way these girls were dressing in school these days compared to in the past. These 12-13 year old girls make themselves look like they’re 18 with the revealing and provocative clothes they wear. I notice now when I pick up my brother and sister from their middle school, the girls look really smutty. I thought back to when I was in middle school. Everyone was pretty much covered up. Of course, I’m judging them and who knew, it shocked me to know these girls were giving oral sex, at that age? These kids are learning these way too fast. I barely even heard about kissing in my school, and this wasn’t too long ago. Shannen also talked about how the media sexualizes women. Lately, and in the last couple of years, I think MTV especially, has sexualized us all. Everyone wants to be hot and sexy. MTV portrays a lot of sex and drugs in their videos. Kids should not be able to have access to these things. Even reality shows are showing people having sex(mainly college kids) What is that saying to kids about college? Children are also watching very adult sitcoms with a lot of sexually suggestive comments. I think everything on television these days have some kind of sex in them. The adults need to wake up and start taking away these things from kids or at least limit or screen the content. They need to know what their kids are up to and that every little thing they see or hear is going to shape them....

Heat Transfer Essay Example

Heat Transfer Essay Example Heat Transfer Essay Heat Transfer Essay Consider the cylindrical receiver in a solar thermal power plant shown below. The receiver is made of opaque material and has a diameter D = 8m and length L = 14m. At a particular time, the heliostats direct a concentrated solar flux of q†S = 80 kW/m2 onto the receiver. The ambient air has a temperature T( = 300K and there is no wind. Under these conditions, the surface of the receiver has a temperature of Ts = 700K, an emissivity of ( = 0. and a solar absorptivity (S = 0. 8. i) Calculate the heat loss from the vertical surface of the receiver due to convection. Assume effects of curvature are negligible. ii) Calculate the heat loss from the vertical surface of the receiver due to radiative emission. Neglect irradiation from the surroundings. iii) Determine the collector efficiency. iv) If a wind started to blow, what would happen to the surface temperature of the receiver? Would you expect the collector efficiency to increase, decrease or remain the same? Explain your answers. (Note – assume all other conditions remain the same. ) [pic] Question 2 The roof of a refrigerated truck compartment is of composite construction, consisting of a layer of foamed urethane insulation (t2 = 40mm, ki = 0. 03W/mK) sandwiched between aluminium alloy panels (t1 = 6mm, kp = 200W/mK). The length and width of the roof are L = 12m and W = 4m respectively. The temperature of the refrigerated space within the truck is –15? C. The solar absorptivity and the emissivity of the outer surface are (S = 0. 3 and ( = 0. 7. Consider conditions for which the truck is moving at a speed of V = 90km/h, the air temperature is T( = 30? C and the solar irradiation is GS = 900W/m2. Assume turbulent flow over the entire roof. Take the average convection coefficient on the inner surface of the roof to be 0. 5W/m2K. i) Derive an equation for the average temperature of the outer surface Ts,o in the form and hence show that Ts,o ( 302K = 29? C. Assume a film temperature of 300K and neglect irradiation from surroundings. (No marks if your equation is not in the above form) ii) Determine the corresponding heat load imposed on the refrigeration system. iii) The average convection coefficient assumed for the inner surface of the roof is relatively low.

MTV The Leading Multimedia Youth Brand Essay Example | Topics and Well Written Essays - 1250 words

MTV The Leading Multimedia Youth Brand - Essay Example The work environment provides its employees the ability to contribute, be heard and be successful. MTV was named the world's most valuable media brand for an uninterrupted six years by Business week and Intebrands world's most valuable brands study. Its portfolio of media and entertainment can be broadly classified into online and television channel brands. Some of MTV Networks online, online interactive and web based entertainment brands include Harmonix, AtomFilms, GameTrailers (GT), Xfire, AddictingGames and Shockwave, GoCityKids, Neopets, ParentsConnect and Quizilla. CMT, Logo, MTV, MTV2's, mtvU, MTV Tr3s, MHD, VH1,VH1 Classic,VH1 Soul, COMEDY CENTRAL,Spike TV,TV Land,Nickelodeon, Nick at Nite, NOGGIN and The N are the television channel brands under the networks portfolio. The programming content of the MTV channel laid emphasis on reality shows The Real World and Road Rules during the mid- to late 1990s and early 2000s. The years 2005 and 2006 witnessed the channel returning its focus on reality television content with the debuts of popular shows such as 8th and ocean, Laguna Beach: The Real Orange County, Parental Control and the like. To attract and retain the teen and young adult viewer segment, the channel has also airing movies made for that particular age group. Several productions of its own film producing division is also being broadcast. In 2009 it added scripted comedy programs to its pprogramming portfolio With the recent downslide in the networks ratings, MTV stepped into 2009 with a massive shift in programming. It broadcast content focuses more on reality programming. "You get an intense sense of reality that you haven't seen on television before," Graden says. "These are (techniques) that are interesting that I don't see anyone else doing." Brian Graden is the President of Programming, MTV and VH1. Revenues And Profits The following excerpt taken from www.smartbrief.com gives an account of the Third Quarter 2008 financial Results of Viacom of which MTV is a unit. "Revenues grew 4% to $3.41 billion in the third quarter 2008 led by a 6% increase in Media Networks revenues with Filmed Entertainment revenues relatively flat versus the prior year's results. Operating income declined 15% in the quarter, primarily reflecting a $91 million decrease in the Filmed Entertainment segment as it lapped the strong performance of Transformers in the third quarter of 2007. Third Quarter 2008 operating income decreased 15% to $689 million versus $815 million in the third quarter of 2007. Operating income for the Media Networks segment declined 4%, reflecting the impact of lower advertising and consumer products revenues as well as higher expenses primarily related to programming.Business Outlook For the full year 2008, Viacom expects to deliver mid-single to low double-digit growth in adjusted diluted earnings per share from continuing operations.Stock Repurchase ProgramFor the quarter ended September 30, 2008, 7.6 million shares were repurchased for an aggregate purchase price of $215 million. As of October 31, 2008, the Company has $1.4 billion remaining in its existing $4 billion share repurchase program.

Issues in corrections Essay Example | Topics and Well Written Essays - 1000 words

Issues in corrections - Essay Example According to research, the correctional systems are running out of ideas on how to manage the issues affecting the correctional systems. The United States of America correctional systems are believed to be one of the most advanced prison system globally. This is because of the increased crime rates in the country. However, like other countries globally the American correctional system faces many issues that tend to be hard for the legal system to handle. There is one major issue of overcrowding in the prisons that have been caused by high crime rates, harsh laws made by the legal system for certain offenses, high rate of criminals returned to jail for committing felonies and long term sentences for certain offenses (Scott, 2010). The rate of the population of inmates is growing faster making it hard for the prisons to hold the capacity. The issue of high population in prison has pushed the legal system to set free the well-behaved criminals in prison, which has posed a threat to society (Scott, 2010). The law is forced to release the criminals to create space for the other criminals. Criminals serving long sentences are freed through good behavior and presidential pardons. Alternatively, according to researchers, some prisoners are pretenders who only pretend to behave well so that they are set free and proceed to carry out their vengeance on the witnesses who testified against them in court. The problem for the correctional system not being able to accommodate the criminals until they are has posed a major threat to society. Over population in the correctional system has also led to various problems to the inmates. The inmate’s health is at risk due to various airborne diseases caused by overcrowding. Diseases can also emerge from the dirty toilets shared by the large number of prisoners. Prisoner’s health has also in turn affected the economy of the country trying to treat various diseases that arise among prisoners like HIV/ AIDs,

Local Government In The Malaysian Context Information Technology Essay

Local Government In The Malaysian Context Information Technology Essay Customer satisfaction is a key issue for all organizations in both public and private sectors. This is a highly important challenge as service standards today relies on excellent service quality delivery and high customer satisfaction levels. All employees have a role in determining the degree of satisfaction experienced by their customers. In the public sector, due to increased levels of information dissemination, governments are expected to be more sensitive to the demands and needs of the peoples and societies they serve. Many public sector organisations are undergoing reforms in order to provide better, faster and even wider range of services to the people. The customer has a prominent place in these reforms. In recent history, much has been written on the subject of customer satisfaction, but comparatively little regarding customer satisfaction in the public sector. This is despite the issue of customer satisfaction in public services has been growing in importance, particularly in Malaysia due to the perception of deteriorating levels of satisfaction as perceived by most quarters of the public. In the past ten years with the explosive growth of broadband internet penetration levels in the country, public agencies have been increasingly placed in the spotlight for their shortcomings as larger segments of the public are made aware of the lack of satisfaction encountered by others. In most countries including Malaysia, local government has the most direct impact on the resources in the economy as they are most involved in the implementation of national and state government policies. The range of activities involving the local government sector is primarily labour intensive. There are therefore a number of reasons for the need of this research particularly in the Malaysian environment. Firstly, local government has a monopoly on the provision of most of their services, and do not have forces of competition and profit driving efficiency and effectiveness in meeting customers needs (Caruana, Ramaseshan, Ewing 1998). Members of the public who are unhappy with the local authority administering their premises or property are not able to change to another local authority or opt out of receiving services from that authority (and thus not paying taxes due) without moving to another area administered by another local authority. Secondly, demand for government services is on an increasing uptrend due to increased expectations by the people. More and more people expect the government to assist them in resolving various issues encountered. Such issues includes the provision or maintenance (or lack of provision or maintenance) of infrastructure and services. Thirdly , due to increasing pressure on governments as a service provider for an increasing range of services, local government has to set up and maintain competence in many aspects of performance. An instance of this can be seen with the advent of information technology (IT). Many local authorities responded by setting up an IT department which was put in charge of computerising operations. Hence local government organisations will be perceived to be competent, knowledgeable, courteous and reliable if and when their employees possess competencies to allow effective execution of their prescribed duties. This study will be undertaken with the objective of investigating the impact of employee competencies as perceived by customer satisfaction in the services provided by Majlis Bandaraya Alor Setar (MBAS) or Alor Setar City Council. Additionally, this study will also evaluate the relationship between employee competencies and perceived customer satisfaction. It is important to undertake this research at this time particularly at MBAS because it is now in transition to move towards a new stage of increased employee competencies in the new era of internet-enabled services. 1.1 Local government in the Malaysian Context Local authorities in Malaysia are governed primarily by various national and state legislative provisions. At the national level, the Local Government Act of 1976 is the primary legislation that specifies the functions and responsibilities of local government bodies in Peninsular Malaysia. These functions and responsibilities not only include mandatory functions but also discretionary functions too. These functions include solid waste management, street maintenance and activities pertaining to public health. Examples of discretionary functions include development and infrastructure functions like providing amenities, recreational parks, housing and regulating certain aspects of commercial activities such as licensing. According to a report by the United Nations Economic and Social Commission for Asia and the Pacific (2001), provisions of the Local Government Act 1976 grants local authorities in Malaysia the following roles in their respective jurisdictions or areas: Local planning authority Licensing authority Manage to impose certain kinds of taxes Take in charge housing, building and commercial construction (markets, hawker stalls and many others) Manage to perform urban planning, landscaping and management functions Manage public transport systems Manage to plan and provide public utilities. Source: United Nations Economic and Social Commission for Asia and the Pacific (2001). http://www.unescap.org/huset/lgstudy/country/malaysia/malaysia.html As can be see above, local authorities in Malaysia have a wide range of functions and responsibilities which has significant impact in the environment which they operate in. It is highly important for available competencies to be studied and further developed in order to improve the delivery of services to the people (their customers). The fact that the Malaysian government is aggressively pursuing economic growth can be seen with the introduction of the New Economic Model (NEM) initiative and 10th Malaysia Plan by Prime Minister Datuk Seri Najib Tun Razak recently. As part of these initiatives, local authorities will play important roles in the further development of the country. As of July 2010, there are 147 local authorities in Malaysia as summarized in Table . Table Local Authorities in Malaysia Local Authorities Total City Councils 12 Municipal Councils 39 District Councils 96 Total 147 Source: Ministry of Housing and Local Government. http://jkt.kpkt.gov.my/en/main.php?Content=vertsectionsSubVertSectionID=59VertSectionID=43CurLocation=43IID= 1.2 The Background of Majlis Bandaraya Alor Setar (MBAS) MBAS is one of the local authorities in Peninsular Malaysia. At its inception in 1735, MBAS was established as a sanitation board when the city was founded by Sultan Muhammad Jiwa Zainal Adilin Muazzam Shah. The city of Alor Setar and the local authority body which oversaw it has grown in size and functions since then. MBAS is the local authority entrusted with providing services for the governance and development of Alor Setar. It is the only local authority in the state of Kedah with city council status which was awarded by the federal government on 31 December 2003. This upgrade of status came after Alor Setar officially became a city on 22 August 2002. From the Population, Household Living Quarters Malaysia 2009 publication by the Department of Statistics, we find that the district of Kota Setar (which includes Alor Setar) has a population of 429,900 people. Source: 1. Majlis Bandaraya Alor Setar. http://www.mbas.gov.my/web/guest/background 2. Department of Statistic, Malaysia. http://www.statistics.gov.my/ccount12/click.php?id=294 According to the Local Government Department of the Ministry of Housing and Local Government, a city council should meet the following criteria: Area under jurisdiction includes the administrative centre of the state Population above 500,000 Fiscally sustainable with annual revenues exceeding RM100 million capable of sustaining a balanced budget Provision of high level of services Sustainable development with an emphasis on tackling urban issues like squatters, illegal factory operation, security, housing for low-income groups and environmental conservation Achieves stable city classification under Malaysia Urban Indicator Network System (MURNInet) Availability of industrial centres, financial institutions, cultural centres, sports and recreational facilities and educational institutions Complete infrastructure provision and public utilities inclusive of public transportation facilities, traffic management system, efficient road network and ICT services, public areas which are disabled-friendly; and Recognition as a city either at national or international level in certain areas Source: Ministry of Housing and Local Government. http://jkt.kpkt.gov.my/en/main.php?Content=vertsectionsSubVertSectionID=65VertSectionID=43CurLocation=43IID=Page=1 The current mayor of Alor Setar is Dato Khazali Din. He has been in office since 1 December 2008. Besides the mayor, there are also 14 local councillors who are appointed by the State Government under provisions in the Local Government Act 1976 to administer MBAS. It employs approximately 250 employees ranked from Head of Departments to labourers. There are nine major departments and divisions in MBAS as follows: Treasury Development planning Engineering Assessment and Property management Management services Municipal services and Health Community development Law Buildings Source: Majlis Bandaraya Alor Setar. http://www.mbas.gov.my/web/guest/jabatandanbahagian The main objectives of MBAS are as follows: Provide a comfortable living for the community of Alor Setar city from the aspects of services, planning and development; Transform the employees of MBAS to an efficient, clean, trustworthy and disciplined workforce; Increase and diversify the sources of revenue so that MBAS will become a financially strong institution; Management system which is of quality, dynamic and innovative; and Develop a caring society environment among the workforce through the provision of welfare, health and safety schemes Source: Majlis Bandaraya Alor Setar. http://www.mbas.gov.my/web/guest/objective Throughout its 275 years of existence from a sanitation board up to the current incarnation as a city council, MBAS has been contributing a strategic role in the delivery of local government services in Alor Setar. Its official mission statement is to provide the highest level of services based on the latest technology. The primary functions of MBAS as a local authority includes development and operational functions such as solid waste management, cleaning of public areas and amenities, traffic system design and street maintenance, landscaping and beautification works, provision of shared public facilities and amenities like sports and recreation areas and infrastructure works. The most important secondary function of MBAS is to regulate business and commercial activities by means of licensing provisions. An example of the usage of these regulatory powers can be seen in the recent controversy regarding sports betting. While the federal government had approved a sports betting license to Ascot Sports Sdn Bhd, the state governments led by Pakatan Rakyat (PR) had declined to issue licenses for premises to be used for sports betting activities. This was done by instructing the various local authorities in PR-controlled states not to issue premise and other business licenses for sports betting activities to Ascot Sports Sdn Bhd. This effectively ensured that Ascot Sports will not be able to operate sports betting activities in those states. Source: The Star, June 2010 http://thestar.com.my/news/story.asp?sec=nationfile=/2010/6/7/nation/20100607155524 Other secondary functions of MBAS include the promotion of commercial and tourism activities and health and safety regulations of the community. This is done through the provision of infrastructure like roads and public facilities like parks, recreational areas, museums and the like. In terms of health and safety regulations, a commonly seen example would be the enforcement of laws against aedes mosquito breeding areas and building inspections and renovation regulations to ensure that such work is done within acceptable limits and meets minimum safety standards. 1.3 Background of the study There are many opinions with regards to the issue on how to manage service quality and delivery. In terms of service-based businesses, while the basis is similar to that of manufacturing-based businesses, the challenges posed are quite different. This is mainly due to the different attributes of both businesses. In manufacturing businesses, typically a product is made to certain specifications. The outcome of the process to create and manufacture a particular product should produce very little variation. This contrasts with service businesses whereby the outcome of services provided by the business can be significantly different due to the interaction between the business and its customers in the process. There are variations in expectation, expertise and material inputs from one customer to the next. Because of this, the outcomes of the process as perceived by customers can vary significantly even when businesses try to control for as many variables as possible. In terms of the public sector and civil service in Malaysia, the government has set up a number of agencies and undertook various measures to improve performance and service quality delivery. Some of these agencies and measures along with a brief history are mentioned below. One of the earliest attempts in post-independence Malaya to formalise and standardise training procedures for Public Services Department (PSD) employees is the setting up of the National Institute of Public Administration (INTAN). It was set up in September 1959 as the Staff Training Centre in Port Dickson, Negeri Sembilan. The centre provided training in administrative areas such as financial, land, office management and local government administration. The Staff Training Centre became INTAN in June 1972 and now has a mission to develop human resources in the public sector though the provision of quality training programmes. Source: National Institute of Public Administration, Malaysia. http://www.intanbk.intan.my/i-portal/en/about-intan/intan-in-brief.html The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) was initially created as the Development Administrative Unit (DAU) in 1966. The DAU was created based on a report by Prof. John D. Montgomery dan Milton J. Esma in Development Administrative in Malaysia which called for steps to improve professionalism in the public service by providing training and conducting educational programmes for all levels of the civil service. DAU was responsible to spearhead improvements in the civil service. In 1972, DAU was merged with the Implementation, Coordination and Evaluation Unit (ICEU) to form the Implementation, Coordination and Development Administration Unit (ICDAU). MAMPU was set up in 1977 as a new agency which took over the responsibilities of modernising and human resources planning from the ICDAU. Source: 1. Malaysian Administrative Modernization and Management Planning Unit, Prime Ministers Department. http://www.mampu.gov.my/mampu/sejarah1 2. Implementation Coordination Unit, Prime Ministers Department. http://www.icu.gov.my/icuV9/pg/indexV9.php?pg=prof The Public Complaints Bureau (PCB) under the Prime Ministers Department was mooted by former Prime Minister Tun Abdul Razak. It started operations on 2 August 1971 and is the leading organisation in Malaysia for the management and monitoring of public complaints regarding government departments and agencies (Suddle, 2009). Source: Suddle, 2009. Report on Study Tour of PUBLIC COMPLAINTS BUREAU MALAYSIA. http://www.asianombudsman.com/ORC/RETAreports/FTO_report.pdf Probably the most well known effort by the government to improve the civil service by reducing instances of corruption would be the Malaysian Anti-Corruption Commission (MACC) which was mooted by former Prime Minister Tun Abdullah Ahmad Badawi which officially commenced operations on 1 January 2009. The history of MACC began as an agency when the National Bureau of Investigation was set up in 1973 to consolidate corruption and other special cases which were being handled by different teams in the police, Prime Ministers Department and the Law Ministry. The name was then changed to the Anti-Corruption Agency in 1982 to reflect its role as the main agency in Malaysia in the fight against corruption. Source: Malaysian Anti-Corruption Commission. http://www.sprm.gov.my/ To improve civil service performance, former Prime Minister Tun Abdullah Ahmad Badawi in January 2005 had suggested various means on reinventing the civil service in Malaysian. According to him, to safeguard the image of civil service, public sector employees must be creative, inventive, fluid, consultative and free of corrupt practices. He addressed this issue to 3000 decision makers in public sector, ministers and chief executive officers of government-linked companies in order to have a free flow of ideas between top-level officers and their subordinates for the betterment of the service. He said civil servant must be able to think out of the box and make strategic adjustments so that they could act speedily when faced with adversity. On free flow of ideas within the service, department heads must be willing to acknowledge good suggestions which were given by their subordinates. Civil servants should be encouraged to provide feedback on approaches undertaken and these responses mu st be taken seriously by decision makers who should also institute changes whenever necessary. Source: The Star, January 2005 In February 2005, Tun Abdullah Ahmad Badawi reminded the civil service to increase emphasis on integrity, accountability and high work ethics in its efforts to improve efficiency in serving the people and the business community to safeguard the image of the public sector in order to enjoy the support and confidence of the people. Source: The Star, February 2005 The Special Taskforce to Facilitate Business (PEMUDAH) was established on 7 February 2007 under the Prime Ministers Department. Mooted by former Prime Minister Tun Abdullah Ahmad Badawi, the terms of reference for the objectives and operations of PEMUDAH is as follows: To review the status of the public services delivery system in terms of processes, procedures, legislation and human resource towards introducing improvements; To study best practices in the private sector that can be adopted by the public sector; To coordinate programs across public sector agencies towards enhancing Malaysias competitiveness; To monitor the implementation of policies, strategies and procedures aimed towards improving the efficiency and effectiveness of the public delivery system; and To take appropriate action in addressing issues raised during Cabinet meetings regarding the public delivery system. Source: PEMUDAH Secretariat Office, Ministry of International Trade and Industry. http://www.pemudah.gov.my/297 On 13 April 2007, the government introduced the concept of One Stop Centre (OSC) for local government agencies under the Ministry of Housing and Local Government. According to Chief Secretary to the Government, Tan Sri Mohd Sidek Hassan, the OSC was set up based on the concept of No Wrong Door whereby it will be a single point of entry which allows customers to obtain various services from multiple agencies using an integrated method. OSC will coordinate all stages from documentation submission until a decision is reached and provided to the customer. Source: The Office of Chief Secretary to the Government. About One Stop Centre. http://www.pmo.gov.my/ksn/?frontpage/speech/detail/1470 Within half a year of assuming office, Prime Minister Najib Tun Razak had mooted and established the Performance Management Delivery Unit (PEMANDU) on 16 September 2009. A unit under the Prime Ministers Department, its main role and objective is to oversee the implementation and assess the progress of the government transformation programme (GTP) and to facilitate and support the delivery of both National Key Result Areas (NKRAs) and Ministry Key Result Areas (MKRAs) of the various ministries and government agencies. Source: Performance Management Delivery Unit, Prime Ministers Department. http://www.transformation.gov.my/index.php?option=com_contentview=articleid=205Itemid=144lang=en On 1 January 2010, the MBAS Complaints Portal was launched as an online application to allow the public to lodge complaints to the local authority. The portal accepts submissions both online and though Short Message Service (SMS). The public can then follow up on complaints lodged though the portal. The portal also provides a forum for the council to receive feedback from the public. Source: MBAS Complaints Portal. About Complaints Portal. http://aduan.mbas.gov.my:2000/aduan/news.php 1.4 Research Problem Many business organisations these days would no doubt agree that the environments in which they do their businesses is becoming more and more complex and more challenging to understand due to rapid pace of change. There have been many studies which concluded that no business can be successful without taking the needs of their customers into serious consideration. There are several factors which have played significant roles which has changed the impact customers have on businesses. One of them would be the rise of consumerism in the 20th century. Rapid economic expansion due to the agricultural and industrial revolutions along with explosive population growth has rapidly increased the number of consumers in the market. Prior to this, only a small percentage of the population had sufficient disposable incomes to make an impact outside of their local societies. Due to rapid economic growth, more and more people earned enough to start having significant levels of disposable income which could be used for discretionary purchases. New inventions and improvements allowed businesses to transport goods faster and cheaper allowing more people to have increasing choices in the goods and services available to them. The services industry started being recognised as an arm of the economy in its own right and in more advanced economies, is more important t han manufacturing and trading industries. Customers now have more choices and could demand more from businesses. Any business which does not respond adequately to the rapidly changing business environments may face overwhelming challenges and can even go out of business. As a local authority and a government body, while it is very difficult for MBAS to go out of business per se, it is still a service organisation that provides multiple services to the people. MBAS cannot deny the expectations of its customers because their customers are taxpayers and voters. As a government body, it receives all income from public sources (i.e. taxpayers) and if they are not happy, they will show their displeasure during elections and effect changes through the government. We can thus surmise that employees in service organisations play an important role in ensuring that customers have a positive first impression. If customers are not provided with a level of service which they expect, this will lead to dissatisfaction and as a consequence, the number of complaints will increase. According to MBAS Public Relations Section, the authority receives on average 29 complaints per day sent by the public through various channels namely the MBAS Complains Portal, telephone, m ail and fax. In order to reduce dissatisfaction with its services and thus the number of complaints, it is necessary for MBAS to increase the quality of services it provides. It is highly important for them to plan, coordinate and then implement a comprehensive program to promote and disseminate the mindset of service quality excellence among employees in the organisation. It is imperative for MBAS to improve its services because its customers (the public) expect to interact with competent employees who are able to display high levels of professionalism and provide equally high levels of service quality whether in terms of explanation or physical services provided. Local authorities play an important role in the growth of both in the state they are located in and their own jurisdiction. You can go to virtually any part of Alor Setar and the name of the local authority administrating the city can be clearly seen. This has an effect of ensuring that services (or in contrast, the lack of services) provided by MBAS is always in the public eye. For example, a pedestrian bridge along Jalan Alor Setar-Sungai Petani at Batu 3, Tandop which has been in a state of disrepair for some time caused a scare when a large metal piece measuring 3 x 24 metres and a banner celebrating the Sultans recent birthdaye road isrepair for some time caused a scare when piecen of S is always in the public eye. t services or fell on the road underneath the bridge. While no vehicles or people were hurt in the incident, there has been several earlier incidents of smaller pieces of metal falling off the bridge. A road user claimed that he had informed MBAS about the earlier inc idents but thus far no action has been taken. A few questions had arose from the incident namely why the local authority did not take any action upon receiving complains about the bridge earlier? While there may be a lack of allocation at this time to repair the bridge, perhaps if MBAS had more competent staff, perhaps any loose metal pieces could have been removed and the bridge temporarily closed while awaiting allocation to fully repair the bridge. This would have helped to ensure no untoward incident happens. http://www.sinarharian.com.my/bterkini/4941.asp Landscaping and beautification activities of public areas and amenities are one of the local authorities primary functions. It was reported recently that the Taman PKNK football field has not been properly maintained for several months. This had made the field unusable due to the tall grass which has now became homes to poisonous snakes and other animals. According to the news report, MBAS follows a schedule whereby grass will be cut on fields located in residential areas every 21 days. The questions that are being asked is what had caused the oversight in maintaining the field? The oversight was not noticed by the council despite multiple 21 days cycles having passed. Could it be due to incompetence of MBAS employees that lead to the oversight in providing the required service? Employees should be more innovative and creative in overcoming obstacles faced when providing such services. http://www.sinarharian.com.my/utr/content/story5181294.asp The attitudes and procedures of MBAS once again came into question when a conflict occurred between the council and Chinese associations over what was felt as a new requirement to pay two different license fees for mahjong activities. The council had issued a letter on 7 July 2010 requesting payment for licensing fee but the associations had already paid a licensing fee to the Kota Setar district office for their mahjong activities. According to them, that is the only license they have always paid to conduct their activities. It was later clarified by Alor Setar Mayor Datuk Khazali Din that the license paid to the district office was to conduct mahjong activities but a separate license for the premises was also required to be paid to the council but was not enforced earlier. The questions raised in this incident relates to why if there were indeed such rules, it was not informed or explained to the Chinese associations earlier to prevent the misunderstanding from occurring in the fir st place. http://thestar.com.my/news/story.asp?file=/2010/7/18/nation/6689157sec=nation As the mahjong activities has been going on for some time, the point now is that the attitude of the council and lack of tack in approaching the matter had caused the disruption of legitimate activities of other people. The approach used to approach the Chinese associations regarding the licensing issue reveals the inflexibility of the council. MBAS could have used more gentle approaches when approaching the associations and prevent the misunderstanding from occurring in the first place like giving them a suitable grace period rather than threatening immediate fines and legal action for non-compliance with its demands. MBAS will be categorised as a quality service provider if its employees have initiative, accountability, motivation and work as a team to accomplish their tasks or projects. Perhaps if the council had employees with the correct competencies in place, the various incidents mentioned above would not have happened? MBAS has to provide sufficient skills, ability, and the correct knowledge and resources to their employees and place them at the right positions. At the same time, the council should also adopt new forms of work organisation such as work teams, management delayering, job sharing, reengineering and downsizing redundant employees. In this context, MBAS should not only improve business performance but must also focus itself on making the necessary management changes related to combination of factors such as employee competencies, new computing and communications technologies and measure the productivity of service staff and knowledge workers. There is precious little studies in the past to measure perceived service quality in MBAS. As a service provider, MBAS is expected to be more competent and innovative. Given the situation that the council now finds itself in, service quality will be an undoubtedly interesting area to study. 1.5 Research Objectives The objective of this study is to determine if service quality at MBAS is driven by employee competencies. To be more specific, we want to: Identify employee competencies which is important for MBAS to improve customer satisfaction; Examine customer satisfaction as perceived by the public at MBAS; and Investigate the relationship of employee competencies in relation to perceived customer satisfaction in MBAS. 1.6 Research Question This study was motivated by our determination to answer the following questions: What are the competencies that employees at MBAS should have? What is customer satisfaction as perceived by the public? What are the relationships between employee competencies and perceived customer satisfaction? 1.7 Definition of Terms Local Government Employee A worker who is employed to provide services to a company on a regular basic in exchange for compensation and who does not provide these services as part of an independent or self-employed business. Competencies A cluster of related knowledge, skills and attitudes that affects a major part of role or responsibility that correlates with performance on the job, that can be against well accepted standards, and that can be improved via training (Competencies Workgroup, September 2002). Service Service can be defined as any primary com

Hello? - Original Writing :: Papers

Hello? - Original Writing The women slid into the luxurious crumpled white leather sofa and let the tide of cushions envelop her. Bathed in the subtle light she sat, gazing mindlessly into her TV. Inside the spacious living room, the large mirror hung majestically over the ornate stone fireplace and the traditional rug from South Africa was stretched out on the glossy, wooden floor; well positioned ornaments were placed around the room, giving it soul and life. And a soothing snug sound from the grandfather clock floated around the room. Warm-hearted pictures of friends, family and of her husband gave the room a familiar character. The TV flickered and fuzzed and a smart, well spoken, serious looking newsreader began with the bad news as usual, but this time, it was much more significant. The women immediately sat up, with an uneasy look spreading over her face. She leaned forward and listened carefully to the incoming news report. The man strode forward through the bushes, as he passed he brushed aside the leaves and felt the soft squelch of mud under his boots. As he reached the path the gravel crunched, and ground as the stones gnashed together. Catching a stone from the new red brick wall it shattered into fragments. The light from the street lamp glinted off his watch which he quickly covered up, stopping on his way to scratch his thick, dark, grainy stubble; he made his way to the house. The last rays of light had fallen and now the dark had completely covered the ground. The eeriness crept in, and like some unsure sign, it made itself known but not visible. There was something there, and she could feel it. She walked to the front door looking left, then looking right as she took each step, and with every glance she expected to see something she did not want to. Her keys jostled and echoed in the high ceiling hallway and with her slightly quivering hands she found it hard to place the key in the lock, but just as the

Electronic Medical Records Essay

Electronic Medical Records (EMR) are becoming more widely used across the healthcare spectrum. One of the reasons for their popularity is the potential that is presented for increasing the quality of care delivered to patients by decreasing handwriting interpretation errors, reducing medication administration errors and eliminating lost charts. Time management is a crucial skill to have as a nurse. It allows for a smooth workflow which translates into quality patient care. Much time can be wasted not only by the nurse signing off illegible handwritten orders, but also by the other nurses that have to help interpret the handwriting. The EMR requires the physician to enter orders electronically, thereby eliminating handwritten orders. Electronic orders are more precise and more accurately followed (Sokol, 2006). Fewer errors make it to the patient, reducing unnecessary tests and increasing the quality of care that patients are receiving. Electronic medication administration records (MAR) are useful in displaying medications due at specific times. Not only is it possible to sort the medications due at one time, the MAR will also alert the nurse to potential drug interactions. Late medications will be displayed in red to be easily seen. If bar coding is implemented, medication errors can be reduced by a range of 60%-97% (Hunter, 2011). A lost chart can be very frustrating while trying to deliver seamless care to a patient. Paper charts are easily misplaced. Since there is only one, if a single provider is using it, no one else of the medical team can view the chart. The EMR can be viewed from any computer with secure internet access or on a handheld device. When the internet is down, a downtime view only access is available. Nursing Involvement Nurses are known as patient advocates. In advocating for their patients, nurses strive for what is best in their patient’s care. Since nurses will be using the EMR most frequently, it is imperative that they are part of the selection and implementation on an EMR. A nurse, on the EMR team, will represent all nursing. Nurses will be accessing the EMR through their shift several times and will become familiar with the layout and workflow and will be able to provide insight into what would work best to ensure quality of care. There is a saying that you don’t know what you don’t know. A nurse knows what she will need and is the best to supply this information. While researching which EMR would be the best for a facility, a nurse can provide information on time saving workflows between systems. Nurses must also be trained as super users to provide a seamless change from paper charting to electronic charting and provide support to fellow nursing staff. A nurse on the EMR team will be able to deliver new information in a way that other nurses are more receptive to. Handheld Devices If nurses were to use handheld devices in delivery of patient care, there would be a noticeable savings of time as well as more accurate charting. Nursing personnel carrying a handheld device would have immediate access to their patients chart to notice new orders, lab results, or medication admission records. The need to review the paper chart repeatedly throughout the day would be eliminated along with the long search that commences every time you have to look for the paper chart. This could add several minutes to a nurse’s time at the bedside, improving patient satisfaction. When vital signs are taken, written on a slip of paper and then transcribed into the paper chart, there are many opportunities for error and delay. Numbers can be transposed, written incorrectly or the wrong patient’s information could go into a chart. With the immediate availability of a handheld device, the information from the vital signs monitor would have the ability to interface into the patient’s chart virtually eliminating late charting and errors. Security Standards The Health Insurance Portability and Accountability Act (HIPAA) was initiated in 1996 as a standard for protecting individually identifiable health information (U. S. Department of Health and Human Services). HIPAA requires that all information, either written or electronically, that falls under the criteria is protected from unauthorized viewers. An EMR carries more stringent HIPAA guidelines than a paper chart due to the risks associated with computer based files and there are a few key steps that must be taken to ensure compliance with this act. Access control: each user will have a unique user name and password that must not be shared. Firewall protection must be used on the internet server the hospital utilizes to prevent hackers from obtaining access to protected information. If users are authorized to access patient information from home, there must be a secure server used (Arevalo, 2007). Storage: Data must be encrypted to enhance the security while information is being stored and while it is transferred. Encryption entails protection of files and data that is only viewable to authorized users. Compliance of these regulations should be audited on a regular basis with any violation being swiftly remedied (Medical Records, 2013). Healthcare Costs Purchasing an EMR can cost hundreds of thousands of dollars. In order to justify such a large purchase, one must examine the potential ways that money can be saved while using an EMR. After spending hours training users and with a little practice, nurse’s workflows will improve and less time will be wasted. A chart will not have to be searched for, double or triple charting is eliminated by using handheld devices for immediate charting. The quality assurance team will be able to run reports on compliance of core measures and be able to recommend changes to nursing personnel to implement. Fewer medication errors will be made by using the electronic MAR. Most importantly, these time and money saving factors will enhance patient safety. With fewer paper charts to store, valuable space can be remodeled into patient care areas that offer services not previously offered due to space issues (Power, 2013). This will increase revenue for the facility. Comparison Epic offers a computerized management system that is utilized by everyone in the healthcare setting including, nurses, nurse aids, physicians, dietary, radiology, emergency department and the business office. Each department will have a unique look and functionality to their program. There is no need to use multiple systems to gather information on a patient. It can be used in medium size ambulatory settings such as a clinic as well as in a hospital setting for either inpatients or outpatients. With all departments having access to the same information on a patient, errors will be reduced in delivery of patient care. The chance for entering erroneous lab results or miss- documentation will also be reduced with department specific workflows. Not only will this result in better patient care, but also in a nurse’s ability to delivery effective, efficient, quality care without delay. In addition, all physician order entry is electronic, every time. Order sets can be customized for each prescriber, saving time and hassle while maintaining meaningful use and following core measures. For added security, the system can be set to automatically sign a user out after a specified length of time of non-use. And while all of the patient’s information is available to each user, audit trails are left enhancing patient security. Epic has pre-loaded patient teaching materials available as well as the option to custom make information. After visit summaries are easily printed upon discharge and an electronic copy is permanently attached to the chart. Patient would benefit from a facility the uses the Epic system by having access to MyChart. MyChart is a portal of access between a patient and their provider for communication as well as a portable computerized health record. IF a patient were to access care from a facility that does not utilize the Epic system, that patient would have access to MyChart and would then be able to provide critical information that would enhance their care. Another computerized management system available is one from Cerner. This system can be used in all settings in a hospital including nursing. For medication administration, Cerner has available barcode identification of medication to help nursing staff complete their five rights verification prior to administration. It also allows charting at the bedside to enhance accuracy either through a handheld device or a stationary computer. All order entry by physicians is done on the computer allowing the providers to follow built in prompts for allergy information and adverse drug interactions as well as prompts that will aid in the order of care protocols to enhance patient care. Cerner also has a portal designed for patient to have access to their records no matter where they are as well as tracking information for health goals a patient and their provider have established. The portal allows progress tracking and provides information on steps that can be used to help the patient reach their goals. This gives patients more responsibility for their health while providing the incentive needed. Nursing care will be escalated similarly to the way it would be in Epic. Patient information is easily accessible through intuitive workflows allowing nursing staff to make responsible decisions regarding patient care. My recommendation for a computerized management system would be the one available from Cerner. It is the most user friendly for staff including nursing and offers intensive training and yearly upgrades. The different departments systems appear to work together seamlessly resulting in increased savings of time and money (Cerner, 2013).

Analysis Of Gwen Harwood s The Violets - 1450 Words

Poetic techniques displayed through the ideas, poetic features and style of the poet, reveal concepts which transcend time and place. In Gwen Harwood’s poem â€Å"the violets† her ability to interweave past and present emphasises the importance of memory in preserving ones journey though the universal experiences of growth, maturity and mortality. Similarly the poem â€Å"Mother who gave me life† demonstrates the memory of motherhood as a timeless quintessential part of the human condition. And lastly In Harwood’s â€Å"father and Child†, the connection between the father and son/daughter highlights that transformation throughout childhood is inevitable. Through the content and the language, the ways in which human experiences reveal concepts which†¦show more content†¦To reinforce the childish simplicity and ignorance of time loss, Harwood personifies time as a thief. The use of monosyllabic language â€Å"the thing I could not grasp or name’, emphasises adolescent ignorance and the obliviousness towards youth, a precious finite commodity of life, seen through, â€Å"that, while I slept, had stolen from me†. TS - By drawing upon common experiences, Harwood conveys the resonate message of the quintessential connection between experience through the persona’s gratitude towards her parents, through the power of memory. Points This notion is particularly evident in the realisation of the persona â€Å"years cannot move nor deaths disorienting scale distort those lamp lit presences† reiterating the immortality of memory as a constant, surpassing the boundaries of time and places we go. Thus, it is evident that deeply personal moments of one’s past are made significant by the bittersweet nature of life and the inevitability of death which are a part of the human condition. This also reflects the inevitability of growth from innocence to maturation. TS - In the poem, â€Å"Mother who gave me Life†, Harwood explores the memory of motherhood as a quintessential part of being human. Points The individual experience is demonstrated by Harwood though her personal tone of